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Privacy Statement

This is the privacy statement of Van Dulken, Westhove 138, 1187 DB Amstelveen, the Netherlands registered in the Trade Register at the Chamber of Commerce under number 61129828.

Introduction

If you have a subscription, want to take out a subscription, visit our website, use the Fitmanager app or respond to our social media statements, we need certain personal information from you. We want to be transparent about the processing of your personal data by Van Dulken, hence this privacy statement. Obviously, Van Dulken handles your personal data with the utmost care and complies with the laws and regulations relating to the protection of personal data, such as the General Data Protection Regulation (AVG).

After this, we have listed for you which data we process about you, why we do it and how we handle your personal data. In addition, it explains how you can influence the processing of your personal data by Van Dulken.

Because Van Dulken is a dynamic company in a rapidly developing environment, it is important that we update our privacy statement from time to time. We therefore reserve the right to change this privacy statement at any time. You can always find the most current state of affairs on our website. We therefore advise you to visit this page with some regularity.

WHAT PERSONAL DATA IS PROCESSED BY US?

Van Dulken processes personal data. According to the AVG, personal data is "all information about an identified or identifiable natural person". These are all data that can be traced directly or indirectly to your person. When entering into a subscription we will at least process your name, address, place of residence, telephone number and your e-mail address, bank account number.
Gender and date of birth.
Even if you already have a subscription, we will continue to process this type of personal data. When using Van Dulken services, depending on which services are purchased, the following personal data are also processed:

language selection, which training you have marked, visit registration, last visit, type of subscription, additional extras, sports profile if a survey is completed, information that you may have given us, your financial status at Van Dulken (purchased services and products and whether they have been paid ), any data that you have measured during a test / measurement moment such as: length,
(varying) data on weight, data about registered workouts and data about chosen nutrition and training schedules.

DETAILS OF OUR WEBSITE VISITORS

Visitors to our website also process personal data. This concerns personal data that you enter on, for example, the contact page or the webshop itself, such as your e-mail address, name, address, place of residence, current location or a telephone number.

Social media

The data that you enter yourself on social media or that we collect in response to your reactions to social media statements are processed by Van Dulken. This may include personal data that you enter on, for example, the contact page of the relevant platform, such as your e-mail address, name, address, place of residence or a telephone number.

WITH WHAT PURPOSE DO WE PROCESS YOUR DATA?

SERVICE

Van Dulken processes your data to provide services to you. To create an access key that gives you access to the training room, handling and answering questions and complaints, drafting, sending and collecting invoices and communicating in the right language. In addition, we process the information you provide with specific
services for that specific service. Consider, for example, the data that you enter in the Fitmanager app so that we can help you realize your goals.

TO INFORM

Van Dulken processes your data in order to inform you mainly by e-mail (or in a single case by letter or by telephone). You will receive information about your subscription for which you can not unsubscribe. You will also receive information about similar products and services from Van Dulken, such as confirmation of training schedules and new lessons / training. For this
messages you can unsubscribe at any time.

ANALYSIS & (MARKET) RESEARCH

We can use your personal data for conducting research and carrying out analyzes, with the aim of improving the services of Van Dulken. We can also ask you if you would like to take part in a no-obligation customer or market survey in order to improve our services. You decide whether you want to participate in this by giving permission or not.

REPORTING

Van Dulken processes members' data for statistical analyzes to make management reports. On the basis of these analyzes and reports decisions are made, products and services are evaluated and it is checked whether campaigns are effective. Members' data is used for this purpose at an aggregated level. Aggregate means that the data does not contain information about individual members, but only contains information about certain groups as based on usage, age or new members.

CONTACT WITH A MEMBER

If you contact us or we contact you by phone, e-mail, social media, What's app chat or in a different way, your data will be registered. This way, Van Dulken employees can later see that you have been in contact with you before and about it. That way we can help you faster and better. For example, consider questions about services, complaints, invoices
and payments, if you participate in market research. Phone calls between members and Van Dulken can be stored to be listened to and for training purposes. If a call is recorded, you first hear a message that the call can be recorded.

LEGAL OBLIGATION

Van Dulken may be required by law or regulation to process your personal data and / or provide it to third parties. For example, when a competent authority such as the police, for example, requests this in the context of a criminal investigation.

USE OF COOKIES

Van Dulken uses cookies when offering its services. What cookies are and what types of cookies Van Dulken uses, you can read in the Van Dulken Cookie Statement as it is included on our website www.dulken.nl.

HOW DO WE HANDLE THE SECURITY OF YOUR DATA?

Van Dulken provides appropriate technical and organizational security measures to protect the personal data against, among other things, loss, destruction or damage, unauthorized access or any other form of unlawful processing of your personal data. Doing this
we include, among other things, taking physical and organizational measures for access security, shielding each desktop with user name and password and authorization management so that your data can not be accessed by all Van Dulken employees. But also keeping up-to-date software and the regular testing of our security measures.

HOW LONG DO WE KEEP YOUR DATA?

We will retain your data insofar as this is necessary for the realization of the purposes for which we process your data and for no longer than legally permitted. The ultimate storage period differs per type of personal data. If you have a Van Dulken membership, we will keep your details for at least the duration of your membership. After of the retention period your personal data will be anonymized or deleted.

DOES VAN DULKEN USE OF THIRD PARTY SERVICES?

Van Dulken uses services from other parties. This only happens after screening in the field of security and privacy and only after the company has signed an agreement regarding the use and protection of personal data. Activities involving third parties: offering introductory lessons, (online) marketing, market research, collection, advertising and analyzing effectiveness of advertisements, web analysis and applications / services that are used in the context of recruitment and selection, membership administration, customer service and marketing, mobile app, telephone contacts and bank traffic.

PROVIDES FROM DULKEN DATA TO THIRD PARTIES?

Van Dulken does not in principle provide or sell information to third parties. However, Van Dulken may be required by law or regulation to process your personal data and / or provide it to third parties. For example when a competent authority such as the police, for example
requests in the context of a criminal investigation.

HOW CAN YOU IMPROVE THE PROCESSING OF YOUR PERSONAL DATA?

In the AVG a number of rights of those involved are recorded. Everyone has the right to view, correct or add to his personal details, to have them deleted, to request a limitation of the processing, to have them transferred and to object to the processing of his or her personal data. Below is a brief explanation of the various rights.

VIEW DETAILS

You have the right to inspect your personal data and to receive a copy of it.

RECTIFICATION DATA

You have the right to have your personal data corrected if these are incorrect and have them supplemented if they are incomplete.

DELETE DATA

You can request that your personal data be deleted and this is honored in the following cases: because the data is no longer necessary for the purposes for which it was collected or processed, because you withdraw your consent because you have successfully objected to the processing, because the
personal data have been processed unlawfully or to comply with a legal obligation.

LIMITATION OF PROCESSING

You have the right to request and obtain the limitation of a processing in a number of specific cases: during the period of dispute of the correctness of personal data and the verification thereof, if the processing has proved to be unlawful but you do not want the data will be deleted if Van Dulken no longer needs the data, but you still need the data for legal action and if you have objected to the processing and you are still awaiting the response to the objection. You ask, as it were, to mark the personal data (temporarily locked up
do) with the aim of limiting processing in the future.

TRANSFERABILITY OF DATA

You have the right to have your data transferred. With this you can request a copy of your personal data and get it, for example, from another service provider. The data will be provided in a structured, current and machine-readable form. Think of an Excel file or will be downloadable. This right only applies if the processing of the data is based on permission or an agreement and if the processing is carried out via automated procedures.

OBJECTION TO PROCESSING

You always have the right to rely on reasons relating to your specific situation against: the processing of your personal data on the basis of a task of general interest or a task in the context of the exercise of the public authority, Van Dulken granted and if processing
is necessary for the defense of the legitimate interests of Van Dulken or a third party, if your interests weigh more heavily.

If your personal data are processed for direct marketing, you may also always object to this processing as well as to the profiling relating to direct marketing.

If you want to use one of your rights, you do so as follows. You can send your request by e-mail to info@dulken.nl

Always state which request you are requesting: "access request", "rectification request", etc. and state your name, address and telephone number. You will receive a response within one month at the latest after receiving the request. For questions about this privacy statement and about Van Dulken's policy, please contact: info@dulken.nl

 

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