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Privacy Statement

This is the privacy statement of Van Dulken, Gasperilaan 20, 1422 LN Uithoorn, The Netherlands, registered in the Trade Register at the Chamber of Commerce under number 61129828.

Introduction

If you have a subscription, want to take out a subscription, visit our website out of interest, use the GYM VAN TOEN® app or respond to our social media expressions, we need certain personal data from you. We want to be transparent about the processing of your personal data by Van Dulken, hence this privacy statement. Of course, Van Dulken handles your personal data with the utmost care and complies with laws and regulations in the field of personal data protection, such as the General Data Protection Regulation (GDPR).

Below we have listed for you which data we process from you, why we do this and how we handle your personal data. It also explains how you can influence the processing of your personal data by Van Dulken.

Because Van Dulken is a dynamic company in a rapidly developing environment, it is important that we update our privacy statement from time to time. We therefore reserve the right to change this privacy statement at any time. You can always find the most current state of affairs on our website. We therefore advise you to visit this page regularly.

WHAT PERSONAL DATA DO WE PROCESS?

Van Dulken processes personal data. According to the GDPR, personal data is “any information relating to an identified or identifiable natural person”. This is therefore all data that can be traced directly or indirectly to your person. When entering into a subscription, we will in any case process your name, address, place of residence, telephone number and your e-mail address, bank account number, gender and date of birth.
Even if you already have a subscription, we will continue to process this type of personal data about you. When using the services of Van Dulken, depending on which services are purchased, the following personal data are also processed:

choice of language, which training you have designated, visit registration, last visit, type of subscription, extras purchased, sports profile if a survey has been completed, information that you may have provided to us, your financial status at Van Dulken (services and products purchased and whether these have been paid for) ), any data that you have had measured during a test/measurement moment such as: height, (varying) data about weight, data about registered workouts and data about chosen nutrition and training schedules.

DETAILS OF OUR WEBSITE VISITORS

Personal data of visitors to our website is also processed. This concerns personal data that you enter on, among other things, the contact page or the webshop itself, such as your e-mail address, name, address, place of residence, current location or a telephone number.

SOCIAL MEDIA

The data that you enter yourself on social media or that we collect as a result of your reactions to social media expressions are processed by Van Dulken. This may concern personal data that you enter on, among other things, the contact page of the relevant platform, such as your e-mail address, name, address, place of residence or a telephone number.

FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?

SERVICES

Van Dulken processes your data in order to provide services to you. For creating an access key that gives you access to the training room, handling and answering questions and complaints, preparing, sending and collecting invoices and communicating in the correct language. In addition, we process the data entered by you for specific services for the purpose of that specific service. Think, for example, of the data you enter in the GYM VAN TOEN® app, so that we can help you achieve your goals.

TO INFORM

Van Dulken processes your data in order to be able to inform you mainly by e-mail (or in some cases by letter or telephone). You will receive information about your subscription from which you cannot unsubscribe. You will also receive information about similar products and services from Van Dulken, such as confirmation of training schedules and new lessons/training. You can unsubscribe from these messages at any time.

ANALYZES & (MARKET) RESEARCH

We may use your personal data for research and analysis, with the aim of improving Van Dulken's services. We may also ask you if you would like to participate in a non-binding customer or market survey in order to improve our services. You decide whether you want to participate in this by giving permission or not.

REPORT

Van Dulken processes member data for statistical analyzes and management reports. Based on those analyzes and reports, decisions are made, products and services are evaluated and campaigns are checked to see if they are effective. Member data is used for this on an aggregated level. Aggregated means that the data does not contain information about individual members, but only information about certain groups based on usage, age or new members.

CONTACT MEMBER

If you contact us or we contact you by telephone, e-mail, via social media, What's app chat or in another way, your data will be registered. This way Van Dulken employees can see later that you have been in contact with you before and about what. This way we can help you faster and better. Think, for example, of questions about the service, complaints, invoices and payments, if you participate in market research. Telephone conversations between members and Van Dulken can be saved for playback and for training purposes. If a conversation is being recorded, you will first hear a notification that the conversation can be recorded.

LEGAL OBLIGATION

Van Dulken may be required by law or regulation to process your personal data and/or provide it to third parties. For example, when a competent authority such as the police requests this in the context of a criminal investigation.

USE OF COOKIES

Van Dulken uses cookies when offering its services. You can read about what cookies are and what types of cookies Van Dulken uses in the Van Dulken Cookie Statement as included on our website www.dulken.nl.

HOW DO WE DEAL WITH THE SECURITY OF YOUR DATA?

Van Dulken provides appropriate technical and organizational security measures to protect the personal data against, among other things, loss, destruction or damage, unauthorized access or any other form of unlawful processing of your personal data. We do this, among other things, by taking physical and organizational measures for access security, shielding every desktop with username and password and authorization management so that your data cannot be viewed by all Van Dulken employees. But also keeping software up-to-date and regularly testing our security measures are part of this.

HOW LONG DO WE KEEP YOUR DATA?

We store your data insofar as this is necessary for the realization of the purposes for which we process your data and for no longer than permitted by law. The final retention period differs per type of personal data. If you have a membership of Van Dulken, we will in any case store your data for the duration of your membership. After the retention period, your personal data will be anonymized or deleted.

DOES VAN DULKEN USE THIRD PARTY SERVICES IN THE PROCESSING OF DATA?

Van Dulken uses the services of other parties. This only happens after security and privacy screening and only after the company has signed an agreement regarding the use and protection of personal data. Activities involving third parties: offering introductory lessons, (online) marketing, market research, debt collection, advertising and analyzing the effectiveness of advertisements, web analysis and applications/services used in the context of recruitment and selection, membership administration, customer service and marketing, mobile app, telephone contacts and banking.

THE JUDOBOND NETHERLANDS

Van Dulken is affiliated with the Judobond Nederland and provides a membership to the Judobond Nederland in the subscription for the judo lessons. This means that we also keep a national registration of members in the Sportlink program. The data that we include in Sportlink is name, address, date of birth, e-mail address, telephone number and kyu degrees in order to meet the standards for the Judobond Nederland.

PROVIDED FROM DULKEN DATA TO THIRD PARTIES?

In principle, Van Dulken does not provide or sell data to third parties. However, Van Dulken may be required by law or regulation to process your personal data and/or provide it to third parties. For example, when a competent authority such as the police requests this in the context of a criminal investigation.

HOW CAN YOU INFLUENCE THE PROCESSING OF YOUR PERSONAL DATA?

A number of rights of data subjects are laid down in the GDPR. Everyone has the right to view, correct or supplement his or her personal data, to have it deleted, to request a limitation of the processing, to have it transferred and to object to the processing of his or her personal data. Below is a brief explanation of the various rights.

VIEW DATA

You have the right to inspect your personal data and to receive a copy thereof.

RECTIFICATION DATA

You have the right to have your personal data corrected if they are incorrect and to have them completed if they are incomplete. You can adjust this yourself in the login environment or in the GYM VAN TOEN® app. You can also do this by e-mail.

ERASE DATA

You can request to delete your personal data and this will be honored in the following cases: because the data is no longer necessary for the purposes for which it was collected or processed, because you withdraw your consent, because you have successfully objected to the processing, because the personal data has been unlawfully processed or to comply with a legal obligation.

RESTRICTION OF PROCESSING

You have the right to request and obtain the limitation of a processing in a number of specific cases: during the period of contesting the accuracy of personal data and the verification thereof, if the processing has turned out to be unlawful but you do not want the data to be will be deleted if Van Dulken no longer needs the data but you still need the data for a legal claim and if you have objected to the processing and are still waiting for a response to the objection. You request, as it were, to mark (temporarily lock) the personal data with the aim of limiting processing in the future.

DATA TRANSFERABILITY

You have the right to have your data transferred. This allows you to request and obtain a copy of your personal data that can be used, for example, by another service provider. The data will be provided in a structured, commonly used and machine-readable form. Think of an Excel file or will be downloadable. This right only applies if the processing of the data is based on consent or an agreement and if the processing is carried out via automated procedures.

OBJECTION TO PROCESSING

You always have the right, on grounds relating to your specific situation, against: the processing of your personal data on the basis of a task in the public interest or a task in the exercise of public authority should Van Dulken be granted and if the processing is necessary for the representation of the legitimate interests of Van Dulken or a third party, when your interests outweigh.

When your personal data is processed for direct marketing, you can always object to this processing as well as to profiling related to direct marketing.

If you want to make use of one of your rights, you can do so as follows. You can send your request by e-mail to info@dulken.nl

Always state with your request which request it concerns: “access request”, “correction request”, etc. and state your name, address and telephone number. You will receive a response within one month of receipt of the request. For questions about this privacy statement and about Van Dulken's policy, please contact: info@dulken.nl

 

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